Refund Policy

Purchases on 8k.wine are sold by Paddle.com, our Merchant of Record, which returns refunds to the original payment method. To ask for one, write to cheers@8k.wine or reply to Paddle's receipt within the periods below.

Tries

Unused paid tries can be refunded within 14 days of purchase. Used tries are not refundable, because their label versions were made for you. A try that fails for a technical reason on our side is given back or refunded.

Final Pack

Before its files are first downloaded, a Final Pack can be refunded in full within 14 days of purchase. Once downloaded, the digital files have been delivered and a change of mind is not a reason for a refund. If the files are technically corrupted or materially incomplete through our error and you tell us within 30 days of purchase, we repair, replace or regenerate them within 7 days — or, if we cannot, refund the Final Pack in full.

Product page & QR code

You can cancel the yearly subscription at any time; the page stays online until the end of the year paid for. Each yearly charge, including a renewal, can be refunded within 14 days of the charge; the page is then taken offline.

Designer session

Fully refundable until the session takes place. You can move it free of charge up to 24 hours before; a session missed without notice is not refunded. If we cannot offer you a time within 30 days of purchase, you get a full refund.

Marketing for your own label

Refunded if it fails for a technical reason we cannot fix.

Your legal rights

This policy does not limit any right to cancel or to a refund that you have under the law of the country where you live.